How to Resolve and Prevent ATM Error Code 163

Understanding ATM Error Code 163: Causes, Solutions, and Prevention

ATMs (Automated Teller Machines) have become integral to our financial transactions, providing convenience and accessibility. However, like any electronic device, they are prone to errors. One such error is ATM Error Code 163. This article aims to shed light on ATM Error Code 163, its causes, possible solutions, and preventive measures to avoid encountering this issue.


What is ATM Error Code 163?

ATM Error Code 163 is a common error code that indicates a communication problem between the ATM and the bank’s server. This error can prevent users from completing their transactions, causing inconvenience and frustration.

Causes of ATM Error Code 163

Several factors can contribute to the occurrence of ATM Error Code 163. Understanding these causes can help troubleshoot and resolve the issue effectively. Here are the primary causes:

  1. Network Connectivity Issues:
    • Poor or unstable internet connection.
    • Disrupted communication lines between the ATM and the bank’s server.
  2. Server Problems:
    • Server downtime or maintenance at the bank’s end.
    • Overloaded servers due to high transaction volumes.
  3. Hardware Malfunctions:
    • Faulty ATM hardware components, such as network interface cards.
    • Damaged cables or connectors within the ATM.
  4. Software Glitches:
    • Bugs or errors in the ATM software.
    • Outdated software that requires updates.
  5. Configuration Errors:
    • Incorrect network settings or configurations within the ATM.
    • Issues with the ATM’s IP address or DNS settings.

Solutions for ATM Error Code 163

If you encounter ATM Error Code 163, here are some steps to resolve the issue:

  1. Check Network Connection:
    • Ensure the ATM has a stable and strong internet connection.
    • Verify that all cables and connections are secure and undamaged.
  2. Contact the Bank:
    • Report the issue to the bank’s customer service or technical support team.
    • Inquire if there is any server maintenance or downtime.
  3. Restart the ATM:
    • Sometimes, a simple restart can resolve temporary glitches.
    • Follow the ATM’s restart procedure as outlined in the user manual.
  4. Update Software:
    • Ensure that the ATM software is up-to-date with the latest patches and updates.
    • Contact the ATM provider for software updates if necessary.
  5. Check Hardware Components:
    • Inspect the ATM’s hardware for any signs of damage or malfunction.
    • Replace faulty components as needed.
  6. Review Configuration Settings:
    • Verify the ATM’s network settings, including IP address and DNS configurations.
    • Correct any discrepancies or errors in the settings.

Preventive Measures

To minimize the chances of encountering ATM Error Code 163, consider the following preventive measures:

  1. Regular Maintenance:
    • Schedule regular maintenance checks for the ATM to ensure all components function correctly.
    • Keep the ATM clean and free from dust and debris.
  2. Software Updates:
    • Regularly update the ATM software to the latest version to prevent bugs and compatibility issues.
    • Automatic updates can be enabled if the feature is available.
  3. Network Stability:
    • Ensure the ATM has a stable and reliable internet connection.
    • Use high-quality network cables and connectors to avoid connection problems.
  4. Server Monitoring:
    • Monitor the bank’s server status for any planned maintenance or potential issues.
    • Coordinate with the bank to ensure minimal downtime during high transaction periods.
  5. Employee Training:
    • Train employees on how to handle common ATM errors and troubleshooting steps.
    • Provide guidelines on when to escalate issues to technical support.


ATM Error Code 163 can be a frustrating experience, but understanding its causes and solutions can help mitigate the issue quickly. By following the preventive measures outlined above, ATM operators and users can reduce the likelihood of encountering this error, ensuring smoother and more reliable transactions.

If you repeatedly encounter ATM Error Code 163, it may be worth consulting with your bank or ATM provider for a more thorough investigation and long-term resolution. Keeping your ATM and its components in top shape is key to maintaining seamless financial operations.